Shipping

When shipping a puppy, we make all the travel arrangements. If we are shipping by air, we ship to your nearest major airport. If we ship by ground, I will let you know how close the drivers can get to your home. They normally meet near a major interstate.

Air Shipping

We primarily use American Airlines to ship the puppies by air. If we can’t make connections using Quantas Shipping line, we then ship with Jetpets or Pet Flyers or DogTainers Shipping Airlines. The puppies are shipped in an airline-approved crate with food and water. They will arrive with their registration, shot record, health guarantee and a large puppy kit taped onto their carrier.

Both airlines ship using same-day shipping that is safe and secure for the puppies. Both airlines offer priority shipping. If the puppies do travel in the cargo area, however, it is pressurized and at the same temperature and has the same air filtered in as the passengers breathe. Having shipped puppies for over 10 years, we have never had a negative incident.

When sent priority, your puppy doesn’t have as much “sitting around” time while waiting for processing. They are
guaranteed to be taken immediately off the plane with no long holding periods before, during or after the flight. They are hand delivered to each counter. We do not sedate the puppies before travel as it is not recommended by our veterinarian.

Most families report that the puppy was made available to them between 15 to 30 minutes from the time the plane arrived.
When your puppy arrives, he/she may be picked up in the cargo pickup area or behind the counter of the ticket desk. The airlines does require some form of identification before they will release the puppy to the new owner. After you pick up your puppy and have returned home, we would ask that you call us to let us know how the puppy is doing.

All puppies must be a minimum of 9 weeks old before they travel to their new home, even if you pick the puppy up in person.

It must be at least 20 degrees above (F) but not hotter than 85 degrees at any point in their trip to their new home. Snub nose puppies cannot fly above 75 degrees.

We make all the shipping arrangements. We search for the shortest available flight. We try to make the arrangements 2 weeks in advance, if possible. We will email the flight arrival information (airline, day of shipment, flight number, air bill number and time of arrival) as soon as they have been confirmed to us by the airline, along with the cost of shipping so you can send payment for shipping when you send the balance due on your puppy. Flight time and numbers are subject to change without notice. If they do, we will call you immediately after the puppy has been put on the flight with the changes and all information you will need to pick up your puppy.

Puppies shipped through airlines are guaranteed by the airline with an additional $10 charge, which is minimal. We
suggest insuring your puppy for the value of the puppy. If you want insurance on your puppy, let us know as that has to be done before the puppy is placed on the airplane.

The cost of the trip varies with areas and airlines. The normal fee is around $250 to $999 (depending on weight, size of cage, and airline).

Included with shipment of each puppy is its certified health certificate, vaccination and worming record, registration, puppy food, chew toy, 2 years Health Guarantee, and Pet carrier with food and water dish. (Pet Carrier is only included when shipping by air)

Ground Shipping

Ground shipping is very safe and fast! With your zip code, I can tell you how close the drivers can get to you.
Ground shipping process:
The drivers leave every Monday afternoon/night.
There are at least 2 drivers per route and they rotate drivers throughout the whole trip. Only stopping to get gas and food.
They will meet you along the interstates at a shopping mall, gas station, ect (well lit area)
The drivers call you Monday night to go over all of the delivery details
They proceed to call you throughout the whole trip, letting you know when to expect them
Your puppy will have unlimited food and water, a place to sleep and a place to potty throughout the whole trip
Ground shipping is very safe and we recommend using ground shipping for snub nose breeds especially during the summer months.

If you have any questions please feel free to ask!
Thank You!